1.Delivery Areas and Coverage

We currently ship to over 100 countries worldwide.

2.Handling Time

We need to confirm the shipment date based on your order requirements. Shipments may be delayed on weekends and holidays.

3.Customs, Duties, and Taxes

We provide a Duty Prepaid service: taxes are collected at checkout on our website, and no additional fees will be incurred thereafter.
In addition, we hereby declare that our company shall not be held liable for delays caused by customs inspections, and the recipient is responsible for cooperating with customs clearance.

4.Order Tracking and Notifications

Once your order has been shipped, you will receive an email containing tracking information. You can also view the tracking details on the "Order Details" page.

5.Delivery Time Exceeded

Factors such as weather conditions, natural disasters, carrier issues, or high-risk orders may cause shipment delays. If your order is delayed, please contact us via email. We will promptly verify the situation with the shipping company. Thank you for your understanding and support.

6.Parcel Exception Handling

Address Error: If the parcel is returned due to an incorrect address provided by the customer, the customer is responsible for the shipping costs for re-delivery.

7. Claims for Loss, Damage, and Delay

Delay: The delivery time provided by us is only an estimate and is not a guaranteed timeframe. Our standard shipping service does not offer compensation for delays.
Loss or Damage: In the event of loss or damage, you must file a claim within 7 days of delivery and provide photos along with a certificate from the local post office. Compensation will be processed according to the carrier's liability standards and does not constitute an unconditional full refund.